Customised solutions designed to streamline
business operations and boost productivity.

How do you balance world-class service with cost-effective processing?
Thanks to many years of invaluable business partnering we have accomplished just that.
This means that, as a partner, you will have our superior, dedicated customer service and administrative skills working for you.
We take the stress off your shoulders and give your business the headroom
it needs to focus on what really matters to you.

Your satisfied customers
are our reward.

Our end to end secure and dependable administration solutions help elevate the customer experience. Our workflows adapt to your and your customers’ needs ensuring operational excellence. These solutions include:

  • Contract or subscription management
  • Insurance policy administration
  • Customer servicing and communication
  • Transaction processing through reliable and secure debit orders (including DebiCheck), payment gateways or intermediary bordereaux management
  • Customer retention
  • Disbursement and payment facilitation, management and reporting
  • Data enrichment, validation and completeness
  • Claims facilitation and assessment
  • Complaints and compliment management
  • Financial reporting–straight though reporting ensuring accuracy and timeousness
  • Management Information allowing our partners to manage efficiently and effectively through relevant and customised reports
  • Quality assurance reviews ensure that agreed processes and service levels are followed providing service excellence

Peace of mind

IUA’s reporting functionality and data management capabilities empower your business to make informed
decisions. Our in-house developed technology system easily integrates with other information systems in a
secure and controlled environment.

Our information security makes sure your data and your customers’ data is kept secure. The controls
we’ve implemented are critical in reducing risk and ensuring the accuracy and timeliness of information used for
financial reporting and management decision-making. To create trust between us and our business partners, each year our auditors express an opinion on our system and business controls design and effectiveness in their ISAE 3402 report.
(International Standard on Assurance Engagements, Assurance Reports on Controls at a Service Organisation).