WHAT WE DO

Efficient. Customer-Focused. Meticulous.

Since 1981, IUA has been delivering efficient cost effective business solutions, adaptable within various industries.

We offer outsourced business process solutions specific to meet the operational requirements of our partners’ companies. Many of our partners are insurance companies, banks, financial services companies and retailers. We provide secure and dependable outsourced administration business solutions which include data administration, debit order collections, customer queries, complaints management, third party management information, financial accounting, and claims administration.

Our personalised services create a vital link between our business partners and their customers. When engaging with our partners’ customers, we treat them like our own.

Although our partners are all over the country our offices are in Durban, South Africa. Warm and inviting; our premises are as distinct as our approach. Come and see for yourself.

VALUES AND CULTURE

WE ENCOURAGE OUR PEOPLE
TO LIVE THE VALUES.

Over the last 35 years we’ve built a rock solid business culture that centres around our core values.

IT IS SIMPLE:

Better business ethics make a better world.

OUR REPUTATION FOR
EFFICIENT AND DEPENDABLE
BUSINESS SOLUTIONS IS BASED ON:

EXCELLENCE

We strive to be the best we can be

RELATIONSHIPS

We are people-focused and emphasise engagement, communication and trust.

RESPONSIVENESS

By embracing innovation and technological advances, we are ready to respond to challenges and change with agility.

We strive to make a difference in the lives of our people, our partners and their clients. By instilling these core values into every aspect of our business, we have created a culture of service excellence. This is how we build life-long relationships.

MAINTAINING THESE VALUES IS WHAT MOVES US FORWARD.
THIS IS WHAT WE LIVE FOR.

B-BBEE CERTIFICATION

IUA has a level 4 B-BBEE scorecard as verified by BEESCORE

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