Who We Are

At IUA we have a handle on the nuts and bolts of the financial services sector. This means that, as a partner, you’ll have our superior, dedicated administrative skills working for you. We take the stress off your shoulders and give your business the headroom it needs to focus on what really matters to you.

IUA offers outsourced business process solutions – specific to the operational requirements of our partners’ companies. Your satisfied customers are our reward. Our offices are based in Durban, South Africa. Warm and inviting; our premises are as distinct as our approach. Come and see for yourself.

What We Do

Our customized services create a vital link between our business partners and their customers. In engaging with them, we treat our partners’ customers like our own.

Many of our partners are from the insurance and finance industries.  We provide secure and dependable assistance with an outsourced administration business solution which includes debit order collection, data administration, customer queries, third party management information, financial accounting, and insurance claims administration.


Our processes consist of technological systems, administrative services and disbursement capabilities, which are customized and crafted to your needs.

Click HERE to learn how we can provide your company with agile and effective business solutions.


Are you a policyholder wanting to make an update, claim or cancellation? Our Claims and Policy Administration pages will give you all the information you need to kick-off the process.

Click HERE to find out more about your policy or claim.

Prospective Employees

Contact us on: 031 570 7600, or email us on careers@iua.co.za and we’ll be happy to talk you through the services we provide.

Click HERE if you have a passion for financial services and want to learn more about our company culture.