CUSTOMISED SOLUTIONS DESIGNED TO STREAMLINE
BUSINESS OPERATIONS AND BOOST PRODUCTIVITY

How do you balance world-class service with cost-effective processing?

We have accomplished just that, thanks to many years of invaluable business partnering.

This means that, as a partner, you will have our superior, dedicated administrative skills working for you.
We take the stress off your shoulders and give your business the headroom it needs to focus on what really matters to you.

OUR CAPABILITIES INCLUDE

The automated upload of data

Data administration

Handling customer queries

Data integrity and accountability

Secure and reliable debit order collection facilities

Third party and intermediary management information

Financial accounting and management reporting

Claims facilitation and resolution

On a day-to-day basis we align our resources as the demands on business processes change, which is indicative of our service-driven, agile culture. This also gives us the opportunity to make sure we are not only delivering excellent service but we are constantly improving on what we do.

Maintaining a leading edge in Business Process Outsourcing (BPO) requires an understanding of the market and an investment in systems. We work hard to combine our industry experience with innovative technological systems. Our dedicated in-house IT developers build custom-made/bespoke integrated systems to keep that edge sharp.

IUA’s reporting functionality and data management capabilities empower your business to make informed decisions. With the latest in BI analytical software, we are changing the way Management Information is represented and data is mined/extracted.

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