Your communication is important to us. Your matter will be fairly and promptly attended to by a dedicated Complaints Resolution Administrator who will thoroughly investigate and try to resolve your complaint within 5 working days.
Treating Customers Fairly
The six TCF outcomes have been adopted by IUA and have become an inherent part of all areas of our business. IUA maintains a client centric focus which is geared towards customer satisfaction and fair treatment of a policyholder. Please submit a complaint if you feel that:
- Products and services sold to you did not meet your needs;
- You were not provided with clear and easy to understand information;
- You were not kept informed or updated throughout your dealings with us;
- You were not provided with suitable and correct advice;
- The products and associated service did not perform as you were led to expect; or
- You found it difficult to communicate with us when switching providers, submitting a claim or lodging a complaint.