PROVIDING CUSTOMER SERVICE SOLUTIONS FOR SUCCESS
IUA is a leading business process outsourcing (BPO) customer service solutions provider ensuring a holistic, dependable, seamless experience for all our key customers: business partners, intermediaries, and their customers.
OUR SERVICES
Efficient. Customer-Focused. Meticulous.
We provide customer service solutions designed to streamline
operations and boost productivity. We ensure a holistic and seamless
experience for all our clients, with personalized solutions that
create a vital link between our business partners and their customers.
About US

ADAPTABLE TO
YOUR OFFERING

Our expert team have been delivering efficient cost-effective solutions since 1981 to over 11 million customers. We are flexible and adaptable to each business partner and their bespoke needs delivering excellent customer experiences.

Every part of our business is influenced and guided by our focus on delivering responsive, informative and simple customer interactions, irrespective of the journey that our customer may be on. Making things simple for you is important to us.

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OUR SERVICES

CONTRACT / POLICY
ADMINISTRATION

CUSTOMER
COMMUNICATIONS

CONTRACT CHANGES OR
ENDORSEMENTS

DATA
ADMINISTRATION

PREMIUM OR
SUBSCRIPTION
COLLECTIONS

CLAIMS ADMIN
& COMPLAINTS
MANAGEMENT

THIRD PARTY
MANAGEMENT
INFORMATION

FINANCIAL
ACCOUNTING